We offer a 60 Days returns on the majority of items purchased on our website and in store. Simply return the item unused and undamaged with its original packaging and we will process a refund to you within 7 days to the original payment method.
After 60 days the suppliers original warranty will apply, and we will endeavour to repair, replace or refund the item depending on how the supplier sees fit to remedy any acknowledge issue with a product.
RETURNING ITEMS WITH BATTERIES - Please use Royal Mail and notify them of the contents when arranging shipping so a battery label can be attached - Please connect batteries before packing, for example batteries should be connected to heated gloves, as this is the only way you can ship items with Lithium Batteries. This is VERY IMPORTANT as items can be destroyed and this is your responsibility when using Royal Mail!
Items Excluded from 60 Days returns:
Base Layers – Layers next to skin cannot be refunded or exchanged if worn, for hygiene reasons
Gift Purchasing
We extend our 60 day returns window from November 1st, giving you or the receiver of a gift until 31st Jan to contact us to arrange a return or replacement. A proof of purchase will be required.
Our Returns Address
Returns
The Bicycle Barn
Hillhouse Farm Units
Worthing Road
West Grinstead
West Sussex
RH13 8LG
We always recommend using a tracked returns service if posting items back, as you are responsible for the safe delivery of any returns. If a warranty Item please contact us and we will organise a collection/return.