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With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.
Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!
With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.
So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.
Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.
The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.
60 Day Easy Returns
We offer a 60 Days returns on the majority of items purchased on our website and in store. Simply return the item unused and undamaged with its original packaging and we will process a refund to you within 7 days to the original payment method.
After 60 days the suppliers original warranty will apply, and we will endeavour to repair, replace or refund the item depending on how the supplier sees fit to remedy any acknowledge issue with a product.RETURNING ITEMS WITH BATTERIES - Please use Royal Mail and notify them of the contents when arranging shipping so a battery label can be attached - Please connect batteries before packing, for example batteries should be connected to heated gloves, as this is the only way you can ship items with Lithium Batteries. This is VERY IMPORTANT as items can be destroyed and this is your responsibility when using Royal Mail!Items Excluded from 60 Days returns:Base Layers – Layers next to skin cannot be refunded or exchanged if worn, for hygiene reasonsGift PurchasingWe extend our 60 day returns window from November 1st, giving you or the receiver of a gift until 31st Jan to contact us to arrange a return or replacement. A proof of purchase will be required.Our Returns AddressReturnsThe Bicycle BarnHillhouse Farm UnitsWorthing RoadWest GrinsteadWest SussexRH13 8LGWe always recommend using a tracked returns service if posting items back, as you are responsible for the safe delivery of any returns. If a warranty Item please contact us and we will organise a collection/return.
Brand:Upgrade
Code:UPG-SADDLE-PLUSH-177